As you know, our community has been through a lot over the last few months and we have been closing our office to emergency only treatment. Now, however, all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff and to properly implement the social distancing protocols, such as:
· Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office. We will start texting you your forms and consents before you arrive to speed up the process of checking you in and confirming your appointments and E-mail.
· We will ask you to call us when you arrive from your car letting us you arrived. We will call you in once we are ready to check you in to minimize the time your wait in our reception. We will also ask your companion to stay in the car, and we will notify them when you are done with your treatment.
· We have hand sanitizer, and face masks that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
· We will measure your temperature when you come in to our office before treatment.
· You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
· Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
· We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
· We are limiting the cleanings appointments to manual scaling as much as possible, and limiting the use of ultrasonic scalers and polish (unless needed) to minimize aerosols producing procedures.
· We have placed a series of engineering protocols to make our facility safe. Including placing sneeze guards, medical grade ULTRA-HEPA filters (I-Qair units), extra-oral aerosol capturing units, rubber dams, as well as Intra-oral high volume suction items.
· We are also implementing the CDC and ADA and CDA infection control recommendations in sterilization and disinfection. We provide our doctors and team members with the highest level of PPEs including N95, Kn95 and surgical masks, surgical gowns, face-shields, googles, head covers and gloves. We are continuously disinfecting the facility to make sure everybody including patients and team members are safe.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at ( 661-266-9785) or (661) 948-0461 or visit our website at www.ranchovistadentist.com or www.lancastervistadentist.com
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.